Certainly, you can cancel your order as long as you are within the cancellation timeframe. Each seller sets a cancellation window. To find out the specific cancellation policy for a seller, please visit their page. If needed, contact customer support for assistance with order cancellations.

Each seller's profile page displays the dates, days, and times when they operate and are open for service. This information helps you determine if a particular seller and the delivery method are available for your desired date and time. We recommend checking the seller's profile page for their operating schedule to ensure compatibility with your preferred timeframe.

You can make special requests or specify dietary restrictions for your orders before or after checkout. You can communicate directly with the seller using the “Message Chef” button on the seller’s page. This button is available once you are logged into your account.

Sellers on our platform cater to our customers' preferences and dietary requirements. Whether you have specific ingredient preferences, dietary restrictions, or special requests, our chefs are happy to accommodate your needs. Communicate your requirements through our messaging service using the “Message Chef” button on the seller’s page. This button is available once you are logged into your account.

Hungry Hop does not provide delivery; however, individual sellers can choose to provide their delivery services. Pickup services are available to all customers.

Yes, while there are no fees to create your website or to list items, Hungry Hop charges a commission fee (4-12% based on your annual gross revenue tier) and a 3.5% processing fee on transactions to cover payment processing costs. All platform fees are added to the prices you set in the seller administration panel and are included in the price of the product displayed on the platform. No additional fee is charged to the buyers. Tips go directly to you, with no deductions. For full details, see our Fee Policy.

To join our online platform, you need to meet the requirements we have in place to ensure safety, quality, and regulatory compliance. We also adhere to the local food permit requirements. For example, the Department of Environmental Health and Quality, Food and Housing Division (DEHQ-FHD) is the local enforcement agency responsible for issuing operating permits to MEHKOs pursuant to California Retail Food Code (CRFC) requirements and for ensuring operational compliance. Please note that these requirements are subject to change in response to updates to state laws, licensing requirements, and other local regulations. We encourage all sellers interested in joining our platform to follow the process for obtaining the permit by visiting their local permitting authority.